Thank you for shopping with Mushtaj Enterprises LLC. We strive to provide quality products and a smooth customer experience. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Eligibility
We accept returns under the following conditions:
- Return requests must be made within 2 days of the delivery date.
- The item must be unused, unopened, and in its original condition and packaging.
- Proof of purchase (order number or receipt) is required.
Products that are damaged, used, or missing parts not due to our error may not be eligible for a return.
2. Non-Returnable Items
Certain types of products are non-returnable, including but not limited to:
- Clearance or final sale items
- Perishable goods
- Personal care items
- Digital products or gift cards
3. Return Process
To initiate a return:
- Contact us at info@mushtajenterprises.com within 2days of receiving your item.
- Include your order number and reason for the return.
- We will provide return instructions and a return shipping address.
Please do not send your item back without authorization.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.
- We recommend using a trackable shipping service and keeping your shipping receipt.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
6. Exchanges
We currently do not offer exchanges. If you need a different item, please return the original and place a new order.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery.
- Provide a description and clear photos of the item.
- We will send a replacement or issue a refund at no additional cost.
8. Contact Us
For any return, refund, or product issues, please contact our support team:
📧 Email: Info@mushtajenterprises.com
📞 Phone: +13072696317
🏢 Address: 30 N Gould St #38608 Sheriden, WY 82801